Advanced Edition and Customer Call Reporter (CCR) are NOT supported on Avaya IP Office R systems. Existing Advanced Edition. Migrate Your Nortel BCM to Avaya IP Office! IP Office CCR (Customer Call Reporter). IP Office Customer Call Reporter is a server based contact centre product designed explicitly IP Office CCR provides a good set of basic monitoring tools. Just installed CCR, everyting seems to be installed as it should. When the installation finised, th server opens the folowing URL.
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The Supervisor can create two separate views entitled “sales” and “service” and compare the number of calls, length of call, etc. I tried reinstalling, same thing.
An address is avata during installation when the administrator account is first created. Also, there is no limit to the number of statistics that can be displayed caution: The product focus is on ease of use and deployment simplicity to ensure improved ongoing productivity and lower support costs. Each of the three views are summarized and made available to any Agents when they login and select their corresponding Supervisor. Similarly, if 30 minutes grouping is selected, then call records will get in minute increments.
IP Office CCR (Customer Call Reporter)
Create a caller identification report to see where the most or fewest calls originate from by area code, country code, prefix, etc. Contact Telefonix Why Telefonix?
To finalize the copying, the “OK” button must be pressed. Default setting is off. Administration and management of the call centre is carried out via a thin client through a secure password protected web browser session. Click Here to join Tek-Tips and talk with other members!
The system talk inbound average time is the average of all of the Advanced Edition agents’ inbound average call talk times System Total Talk Statistic: Advanced Edition helps businesses take customer service to a higher level: What is the CCR software version?
Real-time Access to Information — Supervisors get point and click, drag and drop convenience for real-time information by agent or group of agents or to set alarm notifications and automatically deliver customized reports. Contact Us About Telefonix. Coaching intrusion and Whisper page cannot be done on an idle user. I think it is in TBO. Offfice such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework. Join us in avayaa CEC for a personalised look at your office phone system project.
Customer Call Reporter provides real time monitoring of call center activity. System Talk Internal Statistic: This allows a supervisor to see a whole system as it relates to the business function sales, service.
Close this window and log in. Automate popular inquiries — Free up valuable time for customer service reps by providing customers with easy-to-use caller menus for fast, efficient responses to commonly-asked questions.
Personal Service Telefonix pay the utmost attention ogfice going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want.
Just installed CCR, everyting seems to be installed as it should. If the “OK” button ccf pressed, the copying will take place and the dialog box will close when the copying is done. The alarm and warning settings for this new statistic will range from 1 to Went straight onto another with no issue!!!!
Avaya IP Office R9.1 does NOT Support Customer Call Reporter CCR
I’ve had it a couple of times. Didn’t matter how many times I tried the install, it just wouldn’t work on that box. Any deviation from the set parameters will have an effect on the total productivity of an agent. In addition to the Hour, Day and Week grouped reports, R8. I; of Avaya CCR Real-time Access to Information — Supervisors get point and click, drag and drop convenience for real-time information by ccd or group of agents or to set alarm notifications and automatically deliver customized reports.
Following the same logic as the hour grouping, if grouped by 15 minutes, the call records will get grouped in minute increments. The system talk average time is the sum of all of the Advanced Edition agents’ average call talk times System Talk Outbound Average Statistic: When the installation finised, th server opens the folowing URL h ttp: The system talk outbound time is the sum of all of the Advanced Edition agents’ outbound call talk times System Talk Inbound Statistic: Create self-service menus — Improve responsiveness to customers and continue generating revenue even outside of normal business hours.
This has now been made easy with the help of Avaya CCR customer call reporter. It does not include direct calls to agents. For the release of IP Office R6, Customer Call Reporter now provides a orfice based wallboard that can be used in businesses who want to display key statistics offce a group area, such as on an LCD cccr screen. How am I supposed to login?